My WoW account was hacked over the weekend. Below is the process of events.
I received an email while at work that my account had been compromised and frozen. They gave me 3 basic steps before I could unfreeze the account: secure my email address, secure my computer and secure my wow account. After securing everything I messaged them in the afternoon/evening on Friday.
On Saturday my account was unfrozen but my characters were missing gear, gold and they were on different servers. I had to talk to a GM about the situation to continue the process (took about three hours of waiting to finally talk to the GM). The GM then got a Character Specialist in on the situation and that specialist went to work on resetting my account before the compromise.
This process of resetting my gold and server took a full three days. The gear reset took another day. The full process took five full days. I've heard of it taking longer to get back the gear.
I'm thankful that everything is back to how it should be, but still utterly surprised that this happened to me of all people. I consider myself a very tech savvy person when it comes to computer security (virus, spyware, etc.). I have Vista 64 and should be immune to half the programs, as most are not designed for a 64-bit OS.
I am still not sure how my account was hacked, the only thing that makes sense is a keylogger. My anti-virus did pick up one virus during the full scan on friday that might have been a keylogger. The uncertainty of the situation makes me a little paranoid and I ended up buying the $6.50 Blizzard Authenticator to help keep me worry free.
During my downtime I created a new post on WoW Reports about the first week data on Arena Season 7. Hunters are looking better than last season... still not great, but better. And the mighty Death Knight class has fallen (at least for now).